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Your Rights and Our Rules at nepick5

operates under a clear set of legal terms that cover your account rights, transaction rules for PayPal, Venmo, and Play+, and the eligibility criteria that depend entirely on where you live.

State-Eligible Access OnlyAccount TermsPayPal & Venmo CoveredData Rights Protected
nepick5 Your Rights and Our Rules at nepick5
LEGAL CONTACT

How to Reach Us for Legal Questions

Legal questions about your account are handled separately from general support. Our account team can address policy questions, help you understand what terms apply to your state, and document formal requests for your records. If your question involves a specific transaction — a PayPal deposit, a Venmo withdrawal, a Play+ prepaid charge — bring the transaction ID when you reach out. That shortens the processing time considerably and keeps things moving without unnecessary back-and-forth.

Legal Help Email Send your legal questions or documentation requests to our account team — include your account ID and we'll respond within our published window.
Account Policy Chat Open the chat widget in your account dashboard to reach a support agent who can pull up your terms, verify your current policy version, or flag a dispute.
Written Request Line For formal legal requests — data access, account records, or policy disputes — submit a written request through the form in your Account Settings section.
DATA AND SECURITY

How We Handle Your Account Data

We hold your account data under the same standards that govern financial data in the United States. That means encrypted storage, limited internal access, and a defined retention window tied to applicable law. Your PayPal and Venmo transaction records stay on file for the period required by state regulation. Cookies on our site are split into functional and analytics categories — you can configure which ones run through the preferences panel. Any request to see, correct, or delete your data moves through a formal channel, not a chat window.

Data Retention

We keep your account records — transaction history, PayPal and Venmo deposit logs, identity documents — for the period required by applicable state and federal law.

Cookie Settings

Our site uses functional and analytics cookies. You can adjust your preferences at any time through the settings panel at the bottom of any page.

Account Security

Your account is protected by SSL encryption and two-factor authentication. If you suspect unauthorized access, use the lock-account option in your dashboard immediately.

Data Correction Rights

You can request a correction to your stored personal data — contact our account team with supporting documents and your account ID to initiate the change.

Legal Questions We Hear Most

These are the legal questions that come up most often from accounts in eligible states. Most deal with how state law affects access, how identity verification interacts with your payment methods, and how to act on your data rights. If you have a question not addressed here, the account team handles legal policy questions directly — and anything requiring formal documentation can be submitted through Account Settings.

Access depends on your state's online gaming laws. We only activate accounts where local law permits. Confirm your state's eligibility before completing account registration.

Log into your account and head to Account Settings. The full terms document is always the current version — we send an email notification when terms are updated.

Yes, but each method must match your verified account identity. Both PayPal and Venmo accounts must be registered to you — third-party payment sources are not accepted.

Your account enters a restricted state until the check clears. Contact account support with an updated government-issued ID, and we'll re-run the verification process.

Submit a written data request through Account Settings or contact our account team with your account ID. We handle these requests under applicable state and federal law.

Our terms of use govern all account disputes. For transaction issues involving PayPal, Venmo, or Play+, contact the account team — they can pull your full transaction ledger.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.