Reference

What You Agree To When You Use nepick5

These Terms & Conditions govern every interaction you have with your nepick5 account — from opening it to funding it via PayPal, Venmo, or Play+, to how disputes are handled.

Eligibility by state lawPayPal, Venmo, Play+ coveredAccount rules clearly statedDispute process outlinedEffective on account creation
nepick5 What You Agree To When You Use nepick5
YOUR RIGHTS HERE

How We Handle Your Data and Account Under These Terms

nepick5 keeps your account data only as long as required by the Terms you agreed to and applicable state obligations. You can request a summary of what we hold, ask for corrections, or flag a dispute — all through your account settings or by contacting support. Security practices and data retention periods are part of these Terms, not a separate policy.

Data Retention

We retain your account records, transaction history including PayPal and Venmo activity, and identity documents only for the period required under these Terms and applicable state law.

Account Security

Your account is protected by two-factor authentication. If you believe your credentials have been compromised, these Terms require you to notify us immediately so we can lock the account and begin review.

Requesting Changes

You may request corrections to your personal details at any time through Account Settings. Changes to your registered payment method — such as switching from Venmo to Play+ — follow the verification steps set out in these Terms.

Dispute Resolution

Any dispute about how these Terms have been applied to your account starts with a written request to our support team. We will respond with a formal position within the timeframe stated in the Disputes section of these Terms.

TERMS CONTACT

Reach Us With Questions About These Terms

If any clause in these Terms is unclear, or if you want to request a copy of the version you agreed to when you opened your account, our support team can walk you through it. We handle Terms-related questions through live chat, email, and our account help portal — all tied directly to your verified profile.

Live Chat Start a chat session from your account dashboard to ask about a specific clause, request a Terms summary, or flag a concern about how a rule applies to your account.
Email Support Send a detailed question to our support address and reference your account ID. We aim to respond with a written explanation of the relevant Terms section within one business day.
Account Help Portal Log in and navigate to Account Settings, then Help & Legal, to view the Terms version currently linked to your profile and submit a formal query for the record.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about how our Terms work — covering eligibility, account rules, payment conditions, and what to do when something is unclear.

These Terms apply to every nepick5 account holder in an eligible US state. Access depends on state law, and it is your responsibility to confirm that your state permits participation before you create an account or fund a wallet.

Updated Terms take effect immediately upon posting. We notify you by email when a change materially affects your account rights. Continuing to use your account after that point means you have accepted the revised Terms.

Yes. All deposits and withdrawals — whether through PayPal, Venmo, or Play+ — are governed by the Payments section of these Terms, including any limits, verification steps, and processing timelines described there.

No. These Terms permit only one account per verified identity. Operating duplicate accounts is a breach of these Terms and may result in suspension of all associated accounts pending a full review.

Log in, go to Account Settings, then Help & Legal — the version linked to your account is stored there. You can also request a copy via email support by providing your account ID.

Submit a written dispute request through live chat or email, referencing the specific clause you believe was misapplied. Our team will respond with a formal position within the timeframe stated in the Disputes section.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.